Call transcriptions

How to Access and Transcribe a Recording?

To transcribe a recording, please follow these steps:

1. Select the recording you would like to transcribe.
2. This recording should start playing at the bottom of your screen.
3. Tap the folded player to open the expanded view
4. Tap the grey "Transcribe recording" button.
   Please note, this process may take some time to complete depending on how long the recording is.
   You will receive a notification once we are done transcribing your call.

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How to Edit Transcriptions?

To edit a transcription, please follow the steps below:

1. Select the transcribed recording you would like to edit. This recording should start playing at the bottom of your screen.
2. Tap the folded player to open the expanded view.
3. Tap the green "View Transcription" button.
4. Tap the "Edit" button on the top right-hand corner of this screen to start editing this transcription.
5. Once you are done editing, select the "Save" option.